Operations Manager
ENGIE Services (Philippines)

I led multi-disciplinary operations supporting Mactan-Cebu International Airport, covering civil works, plumbing and water systems, electrical, mechanical, passenger boarding bridges, and critical baggage handling system operations.

I supported 24/7 shift teams, preventive maintenance programs, troubleshooting, asset lifecycle activities, reporting, escalation protocols, incident investigation, and operational process improvement.

I served as a key liaison with airport authorities, government regulators, security teams, engineering groups, concessionaires, and internal stakeholders to support service-level compliance, issue resolution, and operational continuity.

I also supported business development initiatives for district cooling, chilled water systems, and solar PV solutions for commercial and industrial developments in Cebu and the broader Visayas region.

Transferable Strengths:
24/7 operations, SLA compliance, team coordination, issue escalation, stakeholder management, service continuity, business development support.

Branch Operations Manager
Prime Asset Ventures, Inc./PrimeWater

I led branch operations covering business operations, business development, plant operations, project monitoring, customer service, administrative functions, asset management, stakeholder engagement, and community programs.

I managed a multi-functional team across administrative, commercial, and technical departments while overseeing more than 20,000 customer accounts and driving service delivery improvements.

I improved collection efficiency from 79% to 92% within two months, increased revenue by 30% through accurate rate classification, and improved operating income from -10% in 2019 to 26% in 2023.

I also led process improvement, safety programs, training initiatives, regulatory compliance, customer response improvement, CSR projects, and online branch presence through website and social media platforms.

Transferable Strengths:
Customer operations, branch operations, process improvement, revenue discipline, team leadership, reporting, compliance, stakeholder engagement.

Key Accounts Manager
Manila Water Company, Inc.

I managed key account strategies, customer relationship programs, revenue initiatives, debt collection mechanisms, and cross-functional coordination to improve service delivery and business sustainability.

I developed and strengthened strategic partnerships with customers, internal departments, and stakeholders to support business growth, operational coordination, and account performance.

I was recognized for key account performance, billed volume growth, and customer development initiatives.

Transferable Strengths:
Account management, customer success, commercial coordination, stakeholder alignment, revenue support, service improvement.

Senior Territory Manager
Manila Water Company, Inc.

I led territory-level business operations analysis, strategy formulation, customer management, and service improvement initiatives to support annual business targets.

I managed territory performance, coordinated stakeholder concerns, improved business processes, and supported customer satisfaction and service delivery within the assigned area.

Transferable Strengths:
Territory operations, customer management, business analysis, issue resolution, field coordination, service performance.

Technical Sales Representative
Merck, Inc.

I managed customer relationships across NCR and Greater Manila Area while supporting technical sales, quotations, government proposals, product updates, and market engagement.

This role strengthened my ability to connect technical product knowledge with customer requirements, sales coordination, and practical service support.

Transferable Strengths:
Technical-commercial communication, proposal support, customer engagement, market awareness, sales coordination.

Technical Support Engineer II
Emerson Electric Asia, Ltd. – ROHQ

I supported US sales engineers through order entry, quotation processing, customer coordination, preliminary sizing, and technical documentation.

This role developed my discipline in response time, accuracy, technical coordination, and customer support.

Transferable Strengths:
Shared services support, quotation processing, technical documentation, turnaround time discipline, remote stakeholder support.

Product Engineer
Terumo (Philippines) Corporation

I supported product engineering, process improvement, quality management, standard operating procedures, validation protocols, cost reduction, and product quality initiatives.

This role built my early foundation in technical analysis, compliance, documentation, process control, and structured problem-solving.

Transferable Strengths:
Process improvement, quality management, SOPs, validation, technical analysis, compliance.